Refund policy

Refund and Returns Policy

Overview

At KalpalogyDigital, we are committed to providing our customers with an exceptional shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund and Returns Policy explains the steps to initiate a return or refund for your order.

Replacement would be done within 7days

Refund would be credited within 7days to original payment method.

Refund Eligibility

  • Refunds are available within 30 days of receiving your item(s).
  • To qualify for a refund, items must be unused, in the same condition as received, and in their original packaging.
  • Proof of purchase (such as an order confirmation or receipt) is required for refund or return processing.

Return Process

Contact Customer Service:
Email us at kalpalogydigital@gmail.com with your order details and the reason for the return.

Shipping and Handling:

  • Customers are responsible for covering the shipping costs for returning the item unless the item is damaged or defective.

Return Address:

  • Since we operate as an international dropshipping website, specific return instructions and addresses will be provided after contacting customer service.

Damaged or Defective Items

  • If the product received is defective or damaged, please contact us within 7 days of delivery.
  • Provide a photo of the damaged or defective item, and we will arrange a replacement or a full refund.

Non-Returnable Items

The following items are not eligible for return:

  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at kalpalogydigital@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at kalpalogydigital@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

    Unfortunately, we cannot accept returns on sale items or gift cards.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at kalpalogydigital@gmail.com.

    Personalized items
  • Final sale or clearance items

Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved Refunds: Processed within 7 business days to your original payment method.
  • Rejected Refunds: If items are found ineligible, we will notify you via email.

Late or Missing Refunds

If you have not received your refund within the stated processing time:

  1. Check your bank account.
  2. Contact your credit card company or bank for processing delays.
  3. If the issue persists, please contact us at kalpalogydigital@gmail.com.

Return Precess:- Return of the products will be done with in 7days

Contact Us

For further assistance, reach out to our customer service team at kalpalogydigital@gmail.com.